Below you will find the answers to some of the most common and frequently asked questions about ordering from our site.
If you cannot find the answer you are requiring below then please feel free to contact us on 1300 732 292 or email us firstname.lastname@example.org .
You can change, add or update any of the details in your account by logging in to your account at any time. When in your account your can manage your address details, change your password, view your previous orders, track the progress of your current order and manage your newsletter subscription. If you would like any assistance with managing your account contact us on 1300 732 292 or email@example.com
If you have forgotten the password for your account simply go to the My Account page (link located in top right of webpage) and click on the Forgot Your Password link. Enter the registered email address and you will be sent details for a new password. If you need any assistance with resetting your password, please contact us.
Once you have completed checkout you will receive a confirmation email that your order has been received. Please contact us if you do not receive this email. Once your order has been processed you will receive an additional email and a shipping email which will contain the details of the carrier of your parcel and the tracking number.
We aim to process orders within 24 hours of receiving them. While we don’t guarantee this (because we are a family and sometimes family commitments prevent it), whenever possible, we pack and ship your order the same day if the order is placed before 3pm. If you are in urgent need of your item, please choose Express Post and contact us and we will gladly assist wherever we are able to.