Where a product is faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do you are entitled to an exchange, refund or credit. Please contact us immediately at email@example.com if you have received a product meeting this description. Once we receive the faulty item we will inspect it and determine whether it is faulty. If your product is deemed faulty, we can offer a full refund, including return postage. If the item is not deemed faulty, then you will be eligible for an exchange/credit and no refunds for postage is available.
Not 100% happy with your purchase? That’s OK, we are happy to offer refunds as long as you meet the conditions listed above. A refund or credit note will be issued once upon receipt of your return, providing your return meets conditions c and d above. Postage costs will not be refunded and credit notes will include the cost of the item/s only.
The item is the wrong size or the style doesn’t look right? We are happy to exchange items for a different size or style, providing we have stock available. Please contact us on firstname.lastname@example.org to let us know you wish to exchange and discuss options for your exchange. We will happily hold goods for you for your exchange if you contact us before you return the goods to us. In order to be eligible for an exchange, your return must meet the conditions listed above.